Combining face-to-face banking with drive-thru convenience.
Think of it as video chatting with your own personal banker. Explore all the reasons you'll love it below.
Live, personal help.
Press the help button to chat with a real, live First Bank teller during business hours.
More transaction options.
Make deposits, withdrawals, loan payments and more from the comfort of your car.
Private and secure.
Your conversation and transaction are just as secure as if you were completing it inside our lobby.
Shorter wait times.
Pressed for time? Complete your transactions in a fraction of the time versus traditional options.
Extended hours.
Our new Virtual Teller machines offer 24/7 banking, plus, you will be able to speak with a local, familiar face Monday-Friday, 8am-4pm CT, just by clicking the Help button.
PRO TIP: First Bank Debit Cardholders will enjoy the most seamless experience at the Virtual Teller. Request a debit card or activate your existing one today.
Digital Banking
Set savings goals and track progress with Money Manager
Tap into this complimentary tool embedded in your First Bank Mobile and Online Banking.
Personal Banking
Make purchases with ease plus 24/7 access to your funds
Take control of your spending with a First Bank Debit Card.
What is a Virtual Teller machine?
A Virtual Teller is an interactive teller machine, otherwise known as an ITM, that allows you to bank with us during non-business hours, as well as communicate with a live representative through video conferencing technology. It's like an ATM, but so much more!
Where can I find a First Bank Virtual Teller machine?
Virtual Teller machines are now available at all branches! Visit our Locations page often to find one near you.
What transactions can I do at a Virtual Teller machine?
Most in-branch and drive-thru transactions you do today will be available at our new Virtual Teller machines – from the comfort of your car, including check and cash deposits, regular loan payments, check cashing, transfers, split deposits, and more.
Do the Virtual Teller machines dispense change?
No, they do not. If you cash a check, the change will be deposited into your chosen First Bank account.
Is Virtual Teller replacing human tellers?
No. Think of our Virtual Teller machines like an ATM, but better. Our Virtual Teller machines allow clients to self-serve with more transaction options, which means more flexibility and options for you! Our awesome staff will remain and will now be available 'behind the camera' to serve clients at the Virtual Teller machines during business hours, too.
Do you need a debit card to use Virtual Teller?
Our Virtual Teller machines can be used with or without a First Bank Debit Card, although having one is ideal to ensure you have the best possible experience. If you don’t have a First Bank Debit Card, you can use your ID and/or SSN to access your accounts, but only during business hours by pressing the ‘Request Teller Assistance/Help’ button.
Need a First Bank Debit Card? Request one now.
When will live Virtual Teller representatives be available?
You will be able to speak with a bank representative at any of our Virtual Teller machines Monday-Friday, 8am-4pm CT. Simply press the ‘Request Teller Assistance/Help’ button.
locations/virtual-teller
